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Microsoft Office stops responding when you try to open or save a file

To resolve this issue, you must disconnect all network drives that are have any one of the conditions that are stated in the "Cause" section. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see the product documentation to complete these steps.

  1. Right-click My Computer, and then click Disconnect Network Drive.
  2. In the Disconnect Network Drive dialog box, click the letter of the drive that you want to disconnect, and then click OK.
  3. Repeat steps 1 and 2 until all offline network drives are disconnected. If you are not sure about a particular drive, follow these steps:
    1. Click Start, and then click Run.

    2. In the Open box, type the following, and then press ENTER\computer name\share name

      Where computer name is the name of the server that is sharing the resource, and share name is the name of the shared resource that you want to use.

      If the resource is not available, you receive an error message that is similar to the following:

      The network name cannot be found.

Alternatively, you can try to view the contents of the drive in the Windows Explorer.

** The time is base on America/New_York timezone